FAQ-Aqila Lombok Tour and Travel
📌 Booking & Reservation
Q: How do I book a tour or car rental in Lombok?
A: You can book instantly via our WhatsApp button. Send us your travel date, destination, and number of passengers — our team will reply within minutes.
Q: Do I need to pay in advance?
A: No full prepayment required. You can confirm your booking via WhatsApp and pay directly to the driver on the service day (cash or agreed method).
Q: Can I make last-minute bookings?
A: Yes. Same-day bookings are possible depending on driver availability. We recommend booking at least 1 day in advance during high season.
📌 Service & Vehicle
Q: Are your drivers English-speaking?
A: Yes. Our drivers are experienced local professionals who can communicate in English and assist international travelers.
Q: What vehicles do you use?
A: We provide well-maintained private cars such as Toyota Avanza and Toyota Innova — clean, comfortable, and suitable for Lombok trips.
Q: Is fuel included in the price?
A: Yes. Fuel is included in all private tour and transfer packages unless stated otherwise.
📌 Pickup & Airport Transfer
Q: Do you provide airport pickup from Lombok International Airport (LOP)?
A: Yes. Our drivers will wait at the arrival area holding your name sign for easy meet-up.
Q: Can you pick up from hotels or villas?
A: Absolutely. We offer flexible pickup from hotels, villas, ports, and any location around Lombok.
Q: What if my flight is delayed?
A: No worries. We monitor flight arrivals and adjust pickup time automatically.
📌 Pricing & Policy
Q: Are there any hidden fees?
A: No hidden charges. All pricing is transparent and confirmed before your trip.
Q: Are entrance tickets included?
A: Entrance tickets, meals, and personal expenses are usually not included unless mentioned in the package details.
Q: Can I customize my itinerary?
A: Yes. We offer fully customizable private tours based on your travel preferences.
📌 Safety & Support
Q: Is your service safe for solo travelers or families?
A: Yes. Our drivers are licensed, experienced, and friendly — perfect for couples, families, and solo travelers.
Q: Do you provide customer support during the trip?
A: Yes. Our WhatsApp support is available during your journey if you need assistance.
⭐ 5.0 Google Reviews
✔ Trusted by International Travelers
✔ English-Speaking Local Drivers
✔ Instant WhatsApp Booking